Making Change Happen Colin Was Getting Accustomed to His Surroundings in State Government.His

question 60

Multiple Choice

Making Change Happen
Colin was getting accustomed to his surroundings in state government.His efforts at getting people to accept change had met with a little resistance due to his and his new director's efforts and the hard work of his subordinates.But now the hard part had really started - actually managing the change.What techniques could he and his department's new director employ to most effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his department: the structure, technology and people.
-Refer to Making Change Happen (Scenario) .Colin decided to replace some employee work time with a telephone menu system.This would be considered changing the ________.

• A)organisational structure
• B)people
• C)technology
• D)attitudes
• E)organisational development

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Definitions:

Roommate

A person with whom one shares a living facility such as a room or apartment but is not related or romantically involved with.

Content Validity

The extent to which a test measures all aspects of the concept or construct it intends to assess.

Construct Validity

The extent to which an assessment accurately measures what it is supposed to measure.

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The extent to which a measure is related to an outcome. It assesses whether a test reflects a certain set of abilities by correlating test results with a criterion measure.