Making Change Happen Colin Was Getting Accustomed to His Surroundings in State Government.His

question 88

Multiple Choice

Making Change Happen
Colin was getting accustomed to his surroundings in state government.His efforts at getting people to accept change had met with a little resistance due to his and his new director's efforts and the hard work of his subordinates.But now the hard part had really started - actually managing the change.What techniques could he and his department's new director employ to most effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his department: the structure, technology and people.
-Refer to Making Change Happen (Scenario) .Finally, Colin decided his people could benefit from ________, a method of changing behaviour through unstructured group interaction.

• A)survey feedback
• B)team building
• C)intergroup development
• D)sensitivity training
• E)process consultation

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Definitions:

Arbitration Language

The specialized vocabulary and terms used within arbitration proceedings to facilitate effective dispute resolution.

Dumping

The selling abroad of goods at prices lower than the prices of the goods sold domestically in the country of origin.

Special Import Measures Act

Legislation designed to protect Canadian industries from unfair trade practices like dumping and subsidizing.

Customs Tariff Act

Legislation that outlines the taxes or duties to be paid on imported or exported goods.