Solved

EVolve - Reorganisation EVolve Is a Mid-Size Company Designing and Developing E-Commerce Websites

question 31

Multiple Choice

eVolve - Reorganisation
eVolve is a mid-size company designing and developing e-commerce websites for retailers.It has been operating for the last 15 years with many of its original staff.It has had all the traditional departments: sales, accounting, web designers and HR.The company has been very successful, recruiting dozens of new customers each month.Since their clients have been very happy with their work, eVolve has had many new clients referred by word-of-mouth, and now they have a much greater demand for their services.The CEO has consulted the department heads and they have decided that the best thing to do is to restructure the company into a team-based structure, where cross-functional teams work together on different projects.The decision has been made public and employees have begun to respond.While some employees are very supportive of the idea, some fear that it would lead to greater confusion and inefficiencies, which will result in poorer performance.Others are concerned about the possibility of losing their positions.Management has considered these thoughts, but is still determined to move ahead with the change.
-Refer to eVolve - Reorganisation (Scenario) .If management makes it clear that employees who do not cooperate with change efforts will lose their jobs, they would be using ________ as a way to address resistance to change.

Distinguish between different theories and types of learning proposed by various psychologists.

Apply knowledge of learning principles to everyday situations and behaviors.

Understand the process of extinction and its effects on conditioned responses.

Recognize the importance of timing and stimulus association in classical conditioning.

Definitions:

Pearson Correlation

A measure of the linear correlation between two variables, quantifying the degree to which they vary together.

Normal Distribution

A probability distribution that is symmetric about the mean, showing that data near the mean are more frequent in occurrence.

Likert Scale

A psychometric scale commonly involved in research that employs questionnaires, used to represent people's attitudes or feelings on a linear scale of several options ranging from one extreme to another.

Service Quality

A measure of how well the service level delivered matches customer expectations.