If a Bank Estimates the Capabilities of Its Training and Development

question 28

Multiple Choice

If a bank estimates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process?

• A)identifying opportunities and threats
• B)identifying strengths and weaknesses
• C)analysing the organisation's resources
• D)threat analysis
• E)formulating strategy

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Definitions:

Transfer Control

The process of changing the ownership or authority over a particular entity or asset from one party to another.

Delivery

The process of transporting goods from one location to another or the act of transferring possession and ownership of an asset or property.

Automobile

An automobile is a wheeled vehicle powered by an internal combustion engine or electric motor, used for transportation of people or goods on roads.

Nephew

A son of one's sibling or sibling-in-law.