According to the Textbook, Customer Service Strategies Involve Giving the Customer

question 7

Multiple Choice

According to the textbook, customer service strategies involve giving the customer what they want, effective communication and ________.

• A)providing employees with incentives and bonuses for good service
• B)providing employees with customer service training
• C)commitment from upper management
• D)random checking on the service staff are providing
• E)none of the above

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Definitions:

Society

A group of individuals involved in persistent social interaction, or a large social group sharing the same geographical or social territory.

Industrialization

The process by which an economy is transformed from primarily agricultural to one based on the manufacturing of goods, involving widespread technological innovation.

Marx

Karl Marx, a 19th-century philosopher, economist, and revolutionary socialist known for his theories about capitalism and communism.

Consequences

The outcomes or results that naturally follow from an action or condition, affecting how situations unfold.