Types of Control in Order to Be Successful, Sliders Ice Cream Had to Cream

question 50

Multiple Choice

Types of Control
In order to be successful, Sliders Ice Cream had to have polite, effective customer relations.Although they knew their product was good, the relationships their employees built with the customers would result in repeat customers.In order to do this, they tried several options.First, they implemented a customer suggestion box and provided customers with cards asking them for their opinions of the service they had received.They also tried having managers closely observe their employees' behaviour and provide suggestions to employees on how to best handle difficult situations.Finally, they decided to implement a training program during new employee orientation.They had considered installing hidden cameras to observe employee behaviour while management was not around but, in the end, decided against it.
-Refer to Types of Control (Scenario) .The training program Sliders implemented is considered a form of ________ control.

• A)concurrent
• B)anticipatory
• C)feedback
• D)covert
• E)feedforward

Distinguish between informational and normative influences in social conformity.

Describe the psychological effects of conformity and obedience on individuals, such as stress or cognitive dissonance.

Analyze the role of group characteristics (e.g., size, unanimity) on the likelihood of conformity and obedience.

Explain the phenomena of groupthink and how it can impact decision-making within groups.

---

Definitions:

Conversion Costs

The sum of direct labor and manufacturing overhead expenses, representing the costs to convert materials into finished goods.

Cost Transferred

The movement of costs from one department, project, or product to another within a company, often as part of the accounting or budgeting process.

Weighted-Average Method

An inventory costing method that calculates the cost of goods sold and ending inventory based on the average cost of all inventory items.

Processing Department

A unit within a manufacturing facility where a specific, major stage of production is carried out.