According to the Textbook, the Ability of a Product or Service

question 107

True/False

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called 'quality'.

---

Definitions:

Bailee

An individual or entity who temporarily holds property on behalf of another under a bailment agreement.

Skilled Shopkeeper

An individual who possesses specific expertise and skills in managing and operating a retail store.

Act of God

An Act of God refers to a natural event outside of human control, such as a flood, earthquake, or hurricane, that is unexpected and unavoidable, often used as a legal defense in contracts.

Simple Delivery

The process of transporting goods in a straightforward, uncomplicated manner.