The Service Quality Dimension Described as 'Giving All Customers Similar

question 72

Multiple Choice

The service quality dimension described as 'giving all customers similar experiences each time' is called ________.

• A)convenience
• B)flexibility
• C)consistency
• D)accuracy
• E)courtesy

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Definitions:

Egocentric Speech

Speech for self, a use of language typical of preschoolers that has no apparent communicative function. Piaget suggested that it serves no useful purpose, but Vygotsky argued that it is the precursor of inner speech and important for problem solving, planning, and self-control.

Cognitive Development

The process of growth and change in intellectual capabilities that occurs from infancy to adulthood.

Self-Regulation

The ability to manage one's emotions, behavior, and body functions in the face of external demands.

Cognitive Development Theories

A set of theories that describe the processes and mechanisms by which individuals perceive, think, and gain understanding of their environment as they grow and mature.