Felcher & Sons Goes Global

question 25

Multiple Choice

Felcher & Sons Goes Global
Upon graduating from university, Steve Bergman began his career as a management trainee at Felcher & Sons Ltd, a manufacturer of mid-priced office furniture.The firm has recently decided to expand overseas with manufacturing plants in Singapore and Thailand and sales offices in the Far East, Europe and the United States.In conjunction with this investment in new plants and technologies, the firm plans to develop an online presence that will enable customers to individually tailor the products they order from Felcher & Sons.Terry Tate, VP of Operations for Felcher & Sons, has been tasked with overseeing the development of these plants and new capabilities.Mr Tate has asked that Steve be assigned to him to help him in this process.
-Refer to Felcher & Sons Goes Global (Scenario) .After the presentation, Mr Tate approaches John Dillon and asks him about his company's experience with quality improvement efforts in overseas operations.Mr Dillon tells Mr Tate about the experience of one of his customers, Delphi Automotive Systems Corporation.Mr Dillon just returned from visiting their plant in Matamoros, Mexico, where Delphi had implemented a quality initiative.The Delphi plant was able to reduce their customer reject rate by almost ________.

• A)50 per cent
• B)100 per cent
• C)150 per cent
• D)200 per cent
• E)300 per cent

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Definitions:

Company Specificity

Company specificity relates to the unique attributes, practices, or resources that are particular to a specific company, distinguishing it from its competitors.

Local Human Capital

The collective skills, knowledge, and experience possessed by an area's population, contributing to its economic productivity.

HR Professionals

Individuals who work in the human resources field, focusing on recruitment, management, and development of company personnel.

Business Decision Making

The process by which business leaders and managers choose among alternatives to achieve organizational goals efficiently and effectively.