List and Summarise Six Product Quality and Six Service Quality

question 16

Essay

List and summarise six product quality and six service quality dimensions.

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Definitions:

Primary Reinforcers

Innate reinforcing stimuli that satisfy basic biological needs, such as food or water.

Delayed Reinforcement

A principle in behavioral psychology where a reward or punishment is given after a time delay, affecting how behaviors are learned or extinguished.

Reinforcement

In behavioral psychology, a consequence applied to increase the likelihood of a behavior being repeated.

Thirsty

The sensation of needing to drink fluids, often resulting from dehydration or increased salt intake.