According to the Textbook, the Ability of a Product or Service

question 107

True/False

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called 'quality'.

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Definitions:

Synaptogenesis

The generation of synapses or connections between neurons, usually as a result of the growth of axons and dendrites.

Environmental Events

Occurrences in the natural or built environment that can influence the lives of individuals, communities, and ecosystems, such as natural disasters, pollution, and urban development.

Experience-Expectant

Describes neural growth that requires a certain kind of environmental stimulation that is almost certain to occur in the experience of most members of a species. An example is development of the visual system that requires exposure to light in order to occur.

Epigenesis

The control of genetic expression by both regulatory DNA and environmental factors.