Food for Thought Howard Owned Caselots, a Store That Sold Food and Non-Food

question 38

Multiple Choice

Food for Thought
Howard owned Caselots, a store that sold food and non-food items in a warehouse environment.He employed 350 people and had them work in specialised areas.Some people only unloaded the pallets from the trucks or drove the pallets onto the floor, and still others unloaded the pallets in their specific area of responsibility.He had managers controlling each specific area.For example, the automotive manager was in charge of all functions (accounting, purchasing, sales, etc.) related to the automotive area.This arrangement had generally worked well, but recently, he noticed that employees seemed bored, and turnover and absenteeism had risen.In addition, he found that attempting to get special projects completed, such as creating their new 'First-Class Customer' card, had turned into a nightmare due to the lack of cooperation and misunderstanding between the groups.
-Refer to Food for Thought (Scenario) .If Caselots decided to reorganise their departmentalisation so that one manager was in charge of accounting, one manager in charge of food stuffs, one manager in charge of non-food items, etc., this would be described as ________ departmentalisation.

• A)product
• B)function
• C)customer
• D)geographic
• E)process

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Definitions:

Research

The systematic investigation into and study of materials and sources to establish facts and reach new conclusions.

Explicit Attitudes

Attitudes that an individual is consciously aware of and can report.

Consciously

Refers to actions or processes that are done with awareness, being fully perceptible by the mind.

External

Relating to the outside or external part of something, often concerning influences or conditions that come from outside an individual or system.