"The Call Centre Operator Will Be Able to Handle 20

question 16

Multiple Choice

"The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift, using customer information software, and will be able to generate $850 in incremental revenue from new customers." In this scenario, what would "…..be able to generate $850 in incremental revenue" represent?

• A) what the trainee will be able to do after training
• B) the actual behaviour the trainee will demonstrate
• C) the conditions under which the behaviour will be demonstrated
• D) the standard by which the behaviour will be judged

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Definitions:

Media

The various means of communication, such as television, radio, newspapers, and the internet, that reach or influence people widely.

Story Idea

A concept or outline that lays the groundwork for a narrative in literature, journalism, film, or other creative fields.

Public Service Announcement

A message broadcast on television, radio, or online platforms without charge, aimed at educating the public about an issue, changing public attitudes and behavior towards a social issue.

Media

Communication channels through which news, entertainment, education, data, or promotional messages are disseminated including television, radio, internet, newspapers, and magazines.