"The Call Centre Operator Will Be Able to Handle 20

question 16

Multiple Choice

"The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift, using customer information software, and will be able to generate $850 in incremental revenue from new customers." In this scenario, what would "…..be able to generate $850 in incremental revenue" represent?

• A) what the trainee will be able to do after training
• B) the actual behaviour the trainee will demonstrate
• C) the conditions under which the behaviour will be demonstrated
• D) the standard by which the behaviour will be judged

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Definitions:

Required Rate

The minimum return an investor expects to achieve from an investment, considering its risk level.

External Equity

Funds raised through the sale of company shares in the capital markets, as opposed to internal financing through retained earnings.

Retaining Earnings

The portion of net income that is not distributed to shareholders but is kept by the company to be reinvested in its core business or to pay debt.

Flotation Cost

The total costs associated with issuing new securities, including but not limited to underwriting, legal, and registration fees.