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A Human Resource Manager Asks You for Advice

question 60

Multiple Choice

A human resource manager asks you for advice. She wants to introduce a training program that will help resolve personality conflicts at work so employees may improve the way they communicate with each other. All else being equal, what off-the-job instructional method would you recommend to the manager?


Definitions:

Education

The process of receiving or giving systematic instruction, especially at a school or university.

Social Exchange Theory

A psychological and sociological theory that explains social change and stability as a process of negotiated exchanges between parties.

Social Interaction

The process by which individuals act and react in relation to others in a societal context.

Rational Balancing

The process of making decisions by weighing the benefits and costs of various options in a logical and analytical manner.

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