A Human Resource Manager Asks You for Advice

question 60

Multiple Choice

A human resource manager asks you for advice. She wants to introduce a training program that will help resolve personality conflicts at work so employees may improve the way they communicate with each other. All else being equal, what off-the-job instructional method would you recommend to the manager?

• A) case incidents
• B) role play
• C) simulations
• D) games

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Definitions:

U-joint Cross

A component of a universal joint used in the drivelines of vehicles, allowing for the transmission of torque at an angle between shafts.

Trunnion Seals

Sealing elements used in trunnions (pivot points) to prevent leakage of lubricants and the ingress of contaminants.

Deadlining

The process of setting a final deadline by which a project or task must be completed.

Drivetrain Problem

A malfunction or failure within the components that deliver power from a vehicle’s engine to the wheels, affecting performance.