What Action Did Scotiabank Undertake to Ensure Greater Engagement During

question 25

Multiple Choice

What action did Scotiabank undertake to ensure greater engagement during its interactive training sessions?

• A) offered everyone a small financial reward for attending
• B) provided pre-session information to each trainee to establish a common purpose
• C) included quizzes and employee participation in opinion polls during training
• D) paid careful attention to ensure employees' learning styles were considered

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Definitions:

Personally Relevant

Pertaining directly to or having direct significance to an individual's own experiences or interests.

Self-esteem

An individual's subjective evaluation of their own worth, including beliefs about oneself and emotional states.

Self-schema

A cognitive framework comprising beliefs and feelings about oneself that organizes and guides the processing of self-relevant information.