After Participating in a Training Program, Workers at a Local

question 60

Multiple Choice

After participating in a training program, workers at a local restaurant began to demonstrate greater concern for delivering a "wow" customer experience. As a result, customer satisfaction surveys undertaken by the restaurant began to show improvements in overall customer satisfaction levels, which impacted profitability. Which term describes this organizational outcome linked to training?

• A) near transfer
• B) horizontal transfer
• C) far transfer
• D) vertical transfer

Grasp the role of productivity in determining wages and living standards.

Recognize the factors influencing the capital market, including demand, supply, and rental prices.

Understand the relationship between labor supply and wage rates, including the impact of generational shifts in work-life balance.

Comprehend the role and success of immigrants in the U.S. labor market.

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Definitions:

Produce

Refers to agricultural products and goods that have been grown or farmed.

Industry

The sector of an economy that is involved in the production of goods or related services.

Advantage

A condition or circumstance that places a person or entity in a favorable or superior position.

Import Quotas

Restrictions imposed by a government on the amount or value of goods that can be imported into a country, often used to protect domestic industries.