Company ABC Noticed an Increase in Customer Satisfaction After Employees

question 9

Multiple Choice

Company ABC noticed an increase in customer satisfaction after employees completed a new customer satisfaction training program. As the VP of human resources, you have been asked to determine if in fact the training program led to the increase in customer satisfaction results. Which of the following training evaluation approaches would you take?

• A) formative evaluation
• B) summative evaluation
• C) descriptive evaluation
• D) causal evaluation

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Definitions:

Short-term Loans

Loans that are scheduled for repayment within a short timeframe, usually less than one year.

Accounts Receivable

Accounts receivable refers to the money owed to a company by its customers for goods or services delivered but not yet paid for, representing a line of credit from the company to the customer.

Working Capital

The difference between a company's current assets and current liabilities, indicating the short-term health and efficiency of its operations.

Spontaneous Financing

Financing that arises naturally from the operations of a company, such as trade credit that increases as sales grow, without requiring explicit negotiation or arrangements.