Organizations That Offer Excellent Customer Service Also Tend to Spend

question 57

True/False

Organizations that offer excellent customer service also tend to spend less on customer service training. This is a result of having hiring strategies that identify employees with customer-centric skills.

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Definitions:

Customer-satisfaction

A measure of how products or services supplied by a company meet or surpass customer expectation.

Supply Partnership

A strategic arrangement between a supplier and a buyer aimed at improving product quality, reducing costs, and ensuring timely delivery.

Harley-Davidson

An American motorcycle manufacturer known for its heavyweight motorcycles designed for highway cruising.

Motorcycle Seats

Components of a motorcycle designed to provide a rider and possibly a passenger with a comfortable place to sit while riding.