Which of the Following Is Not a Suggestion of a Means

question 86

Multiple Choice

Which of the following is not a suggestion of a means of focusing on the customer?

• A)Seeing the customer's point of view.
• B)Get total commitment to superior customer service from everyone in the organization.
• C)Carefully select and train everyone who will deal with the customer.
• D)Actually, all of the above are suggested as a means of focusing on the customer.

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Definitions:

Self-Concept

An individual's perception of self, constructed from beliefs one holds about oneself and the responses of others.

Self-Esteem

An individual's overall subjective emotional evaluation of their own worth or value.

Adolescents

Individuals in the transition period from childhood to adulthood, typically between the ages of 13 and 19.

Erik Erikson

Erik Erikson was a developmental psychologist known for his theory on psychosocial development, outlining eight stages that describe how individuals interact and develop throughout their lives.