In Addition to Treating Employees with Respect, Smart Entrepreneurs See

question 62

Multiple Choice

In addition to treating employees with respect, smart entrepreneurs see customer service as an investment that builds long-term value for their companies through ________.

• A)listening to customers and providing superior service
• B)setting standards and measuring performance
• C)examining the company's service cycle and empowering employees
• D)All the above build long-term customer service value

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Definitions:

Hallucinations

Perceptions in a conscious and awake state in the absence of external stimuli which have qualities of real perception.

Sleep Apnea

A sleep condition involving breaks in breathing or shallow respiratory phases during sleep.

Falling Asleep

The transition from wakefulness into sleep, marked by physiological and neurological changes.

Sigmund Freud

An Austrian neurologist and the founding father of psychoanalysis, a method for treating psychopathology through dialogue between a patient and a psychoanalyst.