When an Employee in a Business Treats a Customer Poorly

question 56

True/False

When an employee in a business treats a customer poorly, that customer usually does not complain; however, she does tell her "horror story" about that business to more than 10 other people.

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Definitions:

Null Hypothesis

The hypothesis that states there is no significant difference or effect, serving as the default assumption to be tested against.

Poisson Distribution

A statistical function representing the frequencies of an event happening within a set period of time or space.

Degrees Of Freedom

The count of separate values or measurements which may be applied to a statistical distribution.

Expected Number

A statistical estimate of the number of times an event is anticipated to occur within a specified period or under certain conditions.