When an Employee in a Business Treats a Customer Poorly

question 56

True/False

When an employee in a business treats a customer poorly, that customer usually does not complain; however, she does tell her "horror story" about that business to more than 10 other people.

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Definitions:

Disadvantages

Negative or unfavorable aspects and conditions that hinder success or effectiveness.

Labor Costs

Expenses related to compensating employees, including wages, salaries, benefits, and taxes, incurred by an employer.

Pay System

The structure and methodology an organization uses to compensate its workers, encompassing salary, wages, bonuses, and benefits.

Performance-Based Pay

A compensation system where employees are paid based on their performance or achievements in their role, rather than receiving a fixed salary.