Establishing a Policy of Responding to All Customer E-Mails Within

question 51

True/False

Establishing a policy of responding to all customer e-mails within 24 hours and sending customers order and shipping confirmations and "thank you for your order" e-mails are not very important to enhancing online customer service.

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Definitions:

Withdrawal Symptoms

Physical or psychological symptoms that occur after stopping or reducing intake of a substance.

Tranquilizers

Medications used to reduce tension or anxiety by depressing the central nervous system.

Physical Dependence

A physiological state of adaptation to a specific psychoactive substance, characterized by the onset of withdrawal symptoms when the substance is reduced or discontinued.

Drug Tolerance

A condition in which the user becomes progressively less affected by the drug and must take increasingly larger doses to maintain the same effect or high.