Trust Is the Foundation on Which the Long-Term Customer Relationships

question 60

True/False

Trust is the foundation on which the long-term customer relationships that are so crucial to Web success are built.

---

Definitions:

Metronome

A device used by musicians that marks time at a selected rate by giving a regular tick sound.

Meat Powder

A substance made from dried and pulverized meat, used as nutritional supplement or in cooking.

Contingency View

A management approach suggesting that organizational effectiveness stems from fitting design and operational practices to contextual factors.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired together; a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.