Establishing a Policy of Responding to All Customer E-Mails Within

question 51

True/False

Establishing a policy of responding to all customer e-mails within 24 hours and sending customers order and shipping confirmations and "thank you for your order" e-mails are not very important to enhancing online customer service.

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Definitions:

Demand

The total quantity of goods or services that consumers are willing and able to purchase at various prices during a specific time period.

Elastic

Describes a situation where the demand for a good or service significantly changes in response to changes in price.

Elasticities

Measures of how much the quantity demanded or supplied of a good responds to changes in price, income, or other factors.

Elasticity

A measure of how much the quantity demanded or supplied of a good changes in response to a change in price.