An Effective Approach to Successful Collections Includes ________

question 115

Multiple Choice

An effective approach to successful collections includes ________.

• A)an abrupt, in-your-face style of communication once a payment is late
• B)waiting to invoice and communicate with the customer once a payment problem clearly exists
• C)setting up an automated collection system to generate "Past Due" notices that does not require personal intervention
• D)timely, well-communicated payment expectations with well-documented records

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Definitions:

Bolles

Robert C. Bolles was a psychologist known for his S-S (stimulus-stimulus) learning theory, emphasizing that animals learn expectations about the outcomes of their actions.

Social Attachment

The emotional bond between individuals, critical for personal development and socialization.

Prefrontal Cortex

A region of the frontal lobes of the brain implicated in a variety of complex behaviors, including planning, decision-making, and moderating social behavior.

Dorsal Amygdala

The section of the amygdala responsible for maternal approach behaviors in children and adolescent humans.