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Mini-Case 17-4: Plumbers Don't Want Recognition

question 93

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Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-________ is the distinctive, unwritten code of conduct that governs the behavior, attitudes, relationships, and style of an organization.

Definitions:

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Specialized cells or proteins on cell surfaces or within cells that bind to specific substances, triggering a cellular response.

Exophthalmos

Bulging of the eyeballs, often related to hyperthyroidism.

Graves' Disease

Graves' Disease is an autoimmune disorder that leads to overactivity of the thyroid gland, causing hyperthyroidism.

Glucose Concentrations

The measure of the amount of glucose present in the blood or other bodily fluids.