Mini-Case 17-4: Plumbers Don't Want Recognition

question 66

Multiple Choice

Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-The classic auto assembly line is based on which job design principle?

• A)Job enlargement
• B)Job enrichment
• C)Job simplification
• D)Job rotation

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Definitions:

Conversational Business Writing

Writing style used in business communication that is informal, direct, and mimics the tone of a personal conversation.

Confidentiality

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The degree to which users can participate in modifying the form or content of a mediated environment.

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Information provided regarding aspects of one’s performance or understanding, intended to guide future improvements.