Mini-Case 17-4: Plumbers Don't Want Recognition

question 3

Essay

Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-Would you like working for Norm? Why or why not?

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Definitions:

Objective Thinking

A way of reasoning and making decisions based on facts and evidence, without influence from personal feelings or biases.

Entrepreneurial Mindset

A way of thinking that embraces challenge, innovation, and the continuous pursuit of new opportunities in the face of potential failure.

Quick Direction

Rapid guidance or instructions provided to achieve a certain task or to navigate towards a specific goal effectively.

Effective Mindset

A mental approach or attitude that prioritizes efficiency, goal achievement, and a positive outlook towards challenges.