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Mini-Case 17-4: Plumbers Don't Want Recognition

question 38

Multiple Choice

Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-Which of the following statements about a company's culture is false?

Definitions:

Situational Cues

External indicators in an environment that can influence an individual's thoughts, feelings, or behavior.

Hostile Feelings

Negative and aggressive emotions directed towards others, which can lead to antagonistic attitudes or behaviors.

Cultures of Honor

Social groups that place a high value on the integrity and reputation of their members, often responding aggressively to insults or threats.

Collectivist Cultures

Societies that prioritize the group over the individual, emphasizing interconnectedness, cooperation, and group goals.