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Mini-Case 17-4: Plumbers Don't Want Recognition

question 82

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Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-The job ________ design strategy adds more tasks to a job to broaden its scope.

Definitions:

Emotion Development

The changes and maturation in an individual's ability to recognize, express, and manage emotions throughout their lifespan.

Babies

Very young infants, typically defined as children under one year of age.

Distress

Extreme anxiety, sorrow, or pain; emotional strain.

Facial Expressions

The use of the muscles of the face to display emotions, intentions, or social information, commonly understood across cultures.