The Higher the Switching Costs for Industry Members, the More

question 41

Multiple Choice

The higher the switching costs for industry members, the more it can

• A)limit supplier bargaining power.
• B)enhance supplier bargaining power.
• C)enhance the quality of parts and components being supplied, and in effect reduce defect rates.
• D)provide important cost savings for the collaborative supplier-seller relationship.
• E)limit the supply of products and/or services.

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Definitions:

Satisfaction With Pay

The level of contentment employees feel regarding their compensation and its perceived fairness.

Absenteeism

The habitual non-presence of an individual, such as an employee, at their job or obligation without a valid reason.

Organizational Citizenship Behaviour

Organizational Citizenship Behaviour is the voluntary commitment of employees beyond formal job responsibilities, contributing to organizational effectiveness.

Withdrawal Response

A defensive reaction where an individual retreats or disengages from a situation, often due to stress or confrontation.