Which Organization Uses Business Process Reengineering to Attain Operational Excellence

question 17

Multiple Choice

Which organization uses business process reengineering to attain operational excellence?

• A)AT&T works toward creating a total quality culture by continuously reviewing the performance of every value chain activity.
• B)Acer Phones uses advanced statistical methods to remove the causes of defects at its manufacturing units.
• C)Ericsson introduces continuous-improvement business philosophy at its customer care centers.
• D)Cellkon pulls the pieces of an activity out of different departments to create a cross-functional work group.
• E)Honeywell strives to incrementally reduce defects through an ongoing assessment process.

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Definitions:

Disapproval Ratings

A statistical measure showing the percentage of respondents in a survey who do not support a particular person, policy, proposal, or performance.

P-value

A statistical measure that indicates the probability of obtaining the observed results, or more extreme, if the null hypothesis were true.

Pollsters

Individuals or organizations that conduct polls or surveys to collect information on public opinion, preferences, or behaviors.

Hypothesis

A proposed explanation for a phenomenon, made as a starting point for further investigation, that can be tested through experiments and observations.