What Is a Good Example of How NOT to Facilitate

question 5

Multiple Choice

What is a good example of how NOT to facilitate strategy execution?

• A)Kia's service centers follow similar routines when receiving vehicles for servicing.
• B)Ford encourages its staff to refrain from engaging in practices out of sync with the company's mission.
• C)Honda's personnel follow a 227 page manual to ensure that its showrooms have similar operating practices across regions.
• D)Chevrolet's electric vehicle service center personnel receive the same specialized training and replicate the caliber of customer service across locations.
• E)Tesla resists standardization of the way activities are performed at its service centers because its personnel have primarily been poached from BMW, Chevrolet, and VW's electric vehicle divisions.

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Definitions:

Adverse Selection

A situation in which asymmetrical information leads to high-risk parties being more likely to participate in agreements, such as insurance, than low-risk parties.

Health Insurance Company

An organization that provides coverage for medical expenses in exchange for premium payments.

Minimize Adverse Selection

A strategy to reduce the likelihood of selecting undesirable alternatives or participants, often used in insurance and finance to prevent situations where the insurer or lender has less information than the applicant.

Screening

The process of evaluating or analyzing something for a specific purpose or quality.