An R Statistic of -.85 Suggests That

question 34

Multiple Choice

An r statistic of -.85 suggests that

• A) as one variable goes up, the other variable goes up.
• B) the two variables are unrelated to each other.
• C) on average, the second variable is .85 less than the first variable.
• D) as one variable goes up, the other variable goes down.

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Definitions:

Reliability Service Dimension

An aspect of service quality referring to the ability of a company to perform the promised service dependably and accurately.

Customer Service

The help and counsel given by an enterprise to customers who acquire or employ its goods or services.

Service Dimension

Aspects that define the quality and nature of a service, including tangibility, reliability, responsiveness, assurance, and empathy towards customers.

Tangibles

Tangibles are physical items or assets that can be seen, touched, and quantified, often used to assess service quality in businesses.