Service Recovery Refers to the Actions

question 77

Multiple Choice

Service recovery refers to the actions:

• A) an organization takes to revive and bolster their customer service department.
• B) an organization takes to reclaim services owed to them by other companies.
• C) an organization takes to correct mishaps and win back dissatisfied customers.
• D) a customer takes to reclaim services owed to them by companies.
• E) a customer takes to contact an organization's customer service department.

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Definitions:

Threshold Stimulus

The minimum stimulus needed to cause a depolarization of the membrane and generate an action potential in excitable cells.

Muscle Fatigue

Muscle fatigue is the decline in ability of a muscle to generate force, often experienced after prolonged activity or strain.

Motor Units

A motor unit consists of a single motor neuron and all the muscle fibers it innervates, essential for muscle contraction.

All Or None

A principle stating that a neuron either fires with a full response or does not fire at all, depending on stimulus strength.