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When Hearing About a Customer's Complaint,Jan Makes Sure to Listen

question 98

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When hearing about a customer's complaint,Jan makes sure to listen to everything the customer has to say without interrupting them,she then thinks hard about the conversation,asks around if this type of complaint has been heard before,and then creates a solution to the problem to satisfy the customer.Jan's process of handling the complaint falls within the ________ framework.


Definitions:

Binary Large Objects

Known as BLOBs, they are collections of binary data stored as a single entity in a database management system.

Access Database

A Microsoft software that combines a graphical user interface and software-development tools with the relational Microsoft Jet Database Engine.

Field Size

Defines the maximum number of characters that a field can hold in a database.

Caption

Text displayed on screen to provide additional or interpretive information, often used in videos for dialogue or to describe sounds.

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