When a Conflict Between Groups Is Referred to a Neutral

question 10

Multiple Choice

When a conflict between groups is referred to a neutral third party for resolution and the imposition of a mutually binding settlement, the process is called:

• A) conciliation.
• B) mediation.
• C) arbitration.
• D) bargaining.

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Definitions:

Closed-System

A theoretical model where a system operates independently, without any interaction or exchange with its external environment.

Chain of Command

The formal line of authority within an organization, specifying who reports to whom.

Division of Labor

The assignment of different parts of a manufacturing process or task to different people in order to improve efficiency and productivity.

Span of Control

The number of subordinates that a manager or supervisor can effectively oversee, manage, and communicate with.