In a Service Supply Chain,______

question 49

Multiple Choice

In a service supply chain,______.

• A)activities such as supplier relationship management,demand management,and customer relationship management are very different from those that exist in a product supply chain
• B)the main similarity with the product supply chain is the degree of interaction between the value provider and the customer
• C)there is a greater distance between the supplier and consumer of the service in comparison to a product supply chain
• D)the interfaces and activities such as supplier relationship management,demand management,and customer relationship management are identical to those that exist in a product supply chain

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Definitions:

Hierarchy Of Needs

A psychological theory proposed by Abraham Maslow, outlining a sequence of human needs from basic survival to achieving one's full potential.

Need Deprivation

A psychological condition resulting from the lack of fulfillment of basic human needs, affecting behavior and motivation.

Equity Theory

A theory that proposes individuals are motivated by a sense of fairness in the comparison of their own input-output ratio to that of others.

Perceived Inequity

A feeling experienced by employees when they believe the rewards they receive are not proportional to their contributions when compared to others.