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Which of the following statements is true with regard to storage?
Customer Journey Map
A visual representation that captures customer experience across multiple touchpoints.
Customer Journey Map
A visual representation of the process a customer goes through to achieve a goal with a company, from initial engagement through various touchpoints to the final outcome.
Touchpoint
Any interaction or point of contact between a company and its customers, which can influence the customer's perception and relationship with the brand or product.
Journey Map
A visual representation of a user's experience with a product, service, or brand over time, highlighting key interactions and touchpoints.
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