Which of the Following Statements Is True with Regard to Service

question 63

Multiple Choice

Which of the following statements is true with regard to service operations?

• A)It encompasses all activities and processes required for implementing the service.
• B)Service operations activities that are not visible to the customer are referred to as front stage activities.
• C)Service operations activities that are visible to the customer are referred to as back stage activities.
• D)Service operations activities pertaining to the supply chain are referred to as downstream activities.

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Definitions:

Demand Falls

A situation where there is a decrease in the quantity of a product or service that consumers are willing and able to purchase at a given price.

Equilibrium Quantity

At the market equilibrium price, the amount of goods or services offered matches the amount requested.

Supply Falls

A condition in which the quantity of a product or service available in the market decreases, potentially leading to higher prices.

Surplus

The condition that occurs when supply exceeds demand, often resulting in a decrease in prices.