Which of the Following Statements Is True with Regard to Service

question 63

Multiple Choice

Which of the following statements is true with regard to service operations?

• A)It encompasses all activities and processes required for implementing the service.
• B)Service operations activities that are not visible to the customer are referred to as front stage activities.
• C)Service operations activities that are visible to the customer are referred to as back stage activities.
• D)Service operations activities pertaining to the supply chain are referred to as downstream activities.