Which of the Following Statements Is True with Regard to Service

question 63

Multiple Choice

Which of the following statements is true with regard to service operations?

• A)It encompasses all activities and processes required for implementing the service.
• B)Service operations activities that are not visible to the customer are referred to as front stage activities.
• C)Service operations activities that are visible to the customer are referred to as back stage activities.
• D)Service operations activities pertaining to the supply chain are referred to as downstream activities.

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Definitions:

Benefits-Received Principle

An approach to funding public goods and services where payments are made by those who benefit from them, matching payment to benefit received.

Tax System

The organized method by which a government collects taxes from its citizens and businesses to fund public services and infrastructure.

Revenue

The total income generated by a business or organization from its activities, before any expenses are deducted.

Proportional Tax

A tax system where the tax rate is fixed and applied equally to all income levels, resulting in taxpayers paying the same percentage of their income regardless of earnings.