The Service System Design Matrix Establishes a Relationship Between Three

question 79

Multiple Choice

The service system design matrix establishes a relationship between three factors of service.Which of the following is NOT one of these factors?

• A)the degree of contact between the consumer and the service provider
• B)the opportunity for sales
• C)the service system's production efficiency
• D)the durability of the products used in the system

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Definitions:

Mental Processes

Internal, covert activities of the mind or brain, such as thinking, problem-solving, and imagining.

Genetic Expression

The process by which information from a gene is used in the synthesis of a functional gene product, such as proteins or RNA, influencing an organism's traits.

Behavior Genetics

A field of study that examines the role of genetic and environmental influences on behavior.

Biology

An analysis of living beings and life forms, emphasizing their physical structure, operational functions, developmental processes, evolutionary backgrounds, and geographical spread.