The Goal of Managing Quality in the Service Sector ______

question 98

Multiple Choice

The goal of managing quality in the service sector ______.

• A)is no different from that of the manufacturing sector
• B)differs at different times
• C)differs for different customers
• D)is less important than quality in the manufacturing sector

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Definitions:

Economy of Scope

Cost efficiencies derived from variety, rather than volume, where producing a wider range of products can lead to lower average costs.

Limited Quantities

Refers to the availability of a product being restricted to a certain number, often used as a marketing strategy to increase demand.

Large Numbers

Quantities that are significantly higher than what is typical, often used to denote scale in statistical or numerical contexts.

Economies of Scope

Cost advantages that a business achieves by providing a variety of products rather than specializing in a single product or service.