Which of the Following Is NOT One of the Dimensions

question 10

Multiple Choice

Which of the following is NOT one of the dimensions on which customers evaluate service quality?

• A)service reliability
• B)service responsiveness
• C)service assurance
• D)service durability

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Definitions:

Time-Series Data

Data points collected or recorded at time intervals, allowing analysis of patterns, trends, and forecasting.

Trend Equation

A mathematical formula that fits a line to a set of data points in a way that best expresses the relationship and tendency over time.

Seasonal Indexes

Quantitative measures that adjust for seasonal variations in data, allowing for more accurate comparison across different time periods.

Centered Moving Averages

A type of moving average that smoothes out short-term fluctuations in a time series dataset by averaging a subset of terms at a time, centered around each point in the series.