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Which of the following is NOT one of the dimensions on which customers evaluate service quality?
Legal Research Goals
Objectives pursued during the legal research process, including finding authoritative law, identifying legal issues, and locating supportive evidence or arguments.
Cases On Point
Legal cases that are directly relevant to the matter at hand, particularly those that may serve as precedent.
Binding Authority
Legal principles and precedents set forth by higher courts that lower courts within the same jurisdiction must follow when deciding similar cases.
Reasonable Fees
Charges for services that are fair and consistent with the amount typically charged for similar services by comparable professionals in the area.
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