In Measuring Service Quality,the Perception Gap Is the Difference Between

question 17

Multiple Choice

In measuring service quality,the perception gap is the difference between what customers ______.

• A)expect to receive from a service and what they actually receive
• B)expect to pay for a service and what they actually pay
• C)are paid for a service and what it cost the supplier to provide that service
• D)receive from a service and what the government requirements stipulate they should receive

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Definitions:

Socioeconomic Status

A measure of an individual's or family's economic and social position in relation to others, based on income, education, and occupation.

Upbringing

The treatment and instruction received by a child from their parents or guardians throughout their childhood.

Learning Experiences

Activities or situations designed to facilitate the acquisition of knowledge, skills, or attitudes through participation or practice.

ADHD

Attention-Deficit/Hyperactivity Disorder, a neurodevelopmental disorder characterized by persistent patterns of inattention, hyperactivity, and impulsivity that interfere with functioning or development.