SERVQUAL Analysis ______

question 50

Multiple Choice

SERVQUAL analysis ______.

• A)uses defect rates in the production process to identify gaps between services customers expected to receive and what they actually receive
• B)is a method for doing gap analysis
• C)uses employee absenteeism rates to identify production defects
• D)is a predictive model applied to how target markets can be serviced

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Definitions:

Employer

An individual or entity that hires and pays employees for their labor or services within an organization.

Profession

A type of job that requires specialized education, training, and qualifications, often with a commitment to a specific code of ethics.

Electronic Substitute

A digital alternative to traditional paper-based methods, forms, or tools.

Keep Track Of

Refers to the process of monitoring or recording information or progress systematically.