SERVQUAL Analysis ______

question 50

Multiple Choice

SERVQUAL analysis ______.

• A)uses defect rates in the production process to identify gaps between services customers expected to receive and what they actually receive
• B)is a method for doing gap analysis
• C)uses employee absenteeism rates to identify production defects
• D)is a predictive model applied to how target markets can be serviced

---

Definitions:

Typical Impedance

A standard or average measure of the total resistance faced by current in an electrical circuit, combining both resistive and reactive elements.

Nonconductive

A property of a material that does not allow electric current to flow through it easily.

Insulation

A resistive coating that prevents the flow of electrons.

Mil-foot

A unit of measurement used in the United States to denote the product of a material's thickness in mils and its length in feet, commonly applied in the measurement of wire cross-sectional area.