Which of the Following Is NOT a Recommended Approach for Companies

question 25

Multiple Choice

Which of the following is NOT a recommended approach for companies to use in closing service gaps?

• A)They involve their customers in the service-design process.
• B)They make service improvements to respond to changes in the market.
• C)They use teamwork to foster service excellence and continuously improve it.
• D)They lower prices.

Assess the impact of equity theory on employee motivation and behavior in the organization.

Understand the principles of negligence and product liability.

Identify the factors courts consider in determining manufacturer negligence.

Explain the concept of strict product liability and the parties that can be held liable.

---

Definitions:

Silicon Tetrahedron

A structural unit in silicate minerals, consisting of four oxygen atoms surrounding a silicon atom in a tetrahedral shape.

Cleavage

The tendency of a mineral to break along flat surfaces as determined by the mineral's crystal structure.

Silicate Mineral

Minerals that contain silicon and oxygen, and sometimes other elements, which make up the majority of the Earth's crust.

Known Minerals

Refers to substances with a definite chemical composition and crystalline structure that have been identified and cataloged by scientists.